Frequently Asked Questions
Everything you need to know about bringing Eve Furniture into your home.
How long does shipping take for large furniture items?
Standard delivery for large furniture items typically takes 7-14 business days. You will receive a tracking link and a call from our logistics partner to schedule a specific delivery window.
Do you offer white-glove delivery and assembly?
Yes, we offer premium white-glove delivery for an additional fee. This service includes room-of-choice delivery, full assembly, and removal of all packaging materials.
What is your return policy?
We offer a 30-day return window for all unused furniture in its original packaging. Please note that a restocking fee may apply, and return shipping costs are the responsibility of the customer unless the item is defective.
Are your wood products sustainably sourced?
Absolutely. At Eve Furniture, we prioritize the environment by using FSC-certified timber and eco-friendly finishes to ensure your home is as sustainable as it is beautiful.
What kind of warranty do you provide?
All our furniture comes with a 12-month limited warranty covering manufacturing defects in materials and workmanship under normal household use.
Can I request fabric swatches before purchasing a sofa?
Yes, we offer complimentary fabric swatches for our upholstered collections. You can order up to five swatches through our 'Request a Swatch' page to help you make the perfect choice.